FAQ

Frequently Asked Questions

Ordering

Which countries do you ship to?
We ship to the United Kingdom only. See our Shipping Policy for full details.

What currency will I be charged in?
Prices are shown in GBP. The final price, including any applicable taxes, is always confirmed before you pay.

Can I change or cancel my order after placing it?
Contact us as soon as possible through our Contact page. If your order has not yet been dispatched, we will do our best to update or cancel it.

Shipping

How much does shipping cost?
Shipping is free on all UK orders, with no minimum spend. No delivery charge is added at checkout.

How long does delivery take?
Estimated delivery times are shown on each product page and confirmed at checkout.

Will I get tracking information?
Yes — once your order is dispatched, you will receive a confirmation email with tracking information, where available.

Returns

What is your return policy?
We offer a 30-day money-back guarantee. See our Refund Policy for the full process.

My order arrived damaged — what do I do?
Contact us within 7 days of delivery with photos of the damage, and we will arrange a replacement or full refund at no extra cost to you.

About Rubyfix

Who is behind Rubyfix?
Rubyfix is an online store selling home decor and lifestyle pieces. Read more on our About page.

I have a question that is not answered here.
Reach out any time through our Contact page — we are happy to help.