Terms of service

Terms of Service

Welcome to Rubyfix. These Terms of Service govern your access to and use of our website and the placing of orders.

1. Who you are buying from

This website is operated by Rubyfix, which is the seller responsible for orders placed through this site. Full company registration details are available on request through our contact form.

2. Our business model

Rubyfix processes and sells the products shown on this website, arranging delivery through logistics and fulfilment partners. Actual delivery times are set out in our Shipping Policy.

3. General conditions

We reserve the right to refuse service to anyone, for any reason, at any time.

4. Products and prices

All product descriptions, images and prices are subject to change without notice. Prices include any applicable taxes and are shown in GBP.

5. Orders and payment

By placing an order, you confirm that the information you provide is accurate and complete. We reserve the right to refuse or cancel orders due to availability, pricing errors, or suspected fraud.

6. Shipping and delivery

We sell and deliver to the United Kingdom only. Please see our Shipping Policy for delivery times and costs.

7. Returns and refunds

Please see our Returns & Refunds Policy.

8. Third-party links

Our website may contain links to third-party websites that we do not operate. We are not responsible for the content or practices of those websites.

9. Prohibited uses

You may not use our website for any unlawful purpose, to infringe the intellectual property rights of others, or to interfere with the security of the service.

10. Limitation of liability

We do not warrant that the website will always be available, uninterrupted or error-free. To the extent permitted by law, Rubyfix is not liable for indirect losses arising from use of the website. Nothing in these Terms limits your statutory rights as a consumer.

11. Governing law

These Terms are governed by Portuguese law, without prejudice to the consumer rights you benefit from in your country of residence.

12. Changes

We may update these Terms from time to time. Changes take effect as soon as they are published on this page.

13. Contact

Questions about these Terms can be sent through the contact form on our website.