Refund policy

Refund Policy

We want you to be happy with your order. If you are not, here is how returns and refunds work at Rubyfix.

30-Day Money-Back Guarantee

You have 30 days from the date you receive your order to request a return or refund. If 30 days have passed since delivery, we cannot offer a refund.

Eligibility

To be eligible for a return, your item must be unused and in the same condition that you received it, with original packaging where possible. Proof of purchase (order number or receipt) is required.

How to Request a Refund

Contact us with your order number and reason for return before sending anything back. We will confirm the return address and next steps by email.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5-10 business days.

Return Shipping

You are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect, in which case we will cover the cost.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery with photos, and we will arrange a replacement or full refund at no extra cost to you.

Contact Us

For any return or refund questions, email us at jacquelyne.neves@gmail.com.